Frequently Asked Questions

We hand-pour and package all skincare products within 1–3 business days. You’ll receive a tracking email once your order leaves our St. Louis studio. Shipping typically takes 3–5 business days within the U.S. See our Shipping Policy for details.

Yes! Ash + Stone offers free shipping on select merch and frequent promos on skincare bundles. Add products to your cart to see current free shipping thresholds and discounts applied automatically.

At this time, we primarily ship within the U.S. Please email us at support@ashandstoneskincare.com if you’d like to inquire about international orders.

If your skincare product or candle arrives damaged, please email photos to ashton@ashandstoneskincare.com within 48 hours of delivery.

Yes! Our formulas are handcrafted in small batches in St. Louis with organic, plant-based ingredients like jojoba oil, beeswax, turmeric, papaya enzymes, and aloe vera. We avoid synthetic fragrances, parabens, and harsh chemicals.

Many of our products are designed for sensitive skin and are non-comedogenic. Our balms soothe irritation, while our enzyme mask gently exfoliates. Always patch test first, especially if you have acne-prone or reactive skin.